We respect your right to privacy. We have in place appropriate procedures and security measures to protect and manage your personal data in accordance with applicable data privacy regulations and principles.
This Privacy Notice explains how We manage your personal information in the course of Our online game services (“Services”) on the Website.
This is the Privacy Notice (the "Privacy Notice" or "Notice") of Sininelabs OÜ, company registered in Estonia under registration code 17369353, with its principal office located at Harju maakond, Tallinn, Haabersti linnaosa, Päevalille tn 6-15, 13513, Estonia (hereinafter “Company”, “we”, “us”, “our”). This Notice sets out how we collect, use, share, and protect personal information. This Notice applies to your use of our website, games, apps, and other products.
In this Privacy Notice we use "information" to refer to any information that can be used to identify an individual.
The sections below set out the different types of information we may collect, how we may share and use information, as well as your rights. If you do not want us to collect or use your information as explained in this Notice, you should not use any of our Services. For information about how to contact us and exercise your rights, please see the Contact Us section below.
This Notice applies to all of the games listed in the Games section on the Website.
We own and operate online games available via https://tideofsteel.com.
When you use one of our Services, such as interacting with us or playing one of our games, we collect information about you. Most of this information comes directly from you or your device.
We need to collect and process information that you provided to us during the registration process or when purchasing in-game funds. This is necessary in order to open/set up your account and enable you to use the requested Services. This information is collected and processed based on your acceptance of Our Terms and Conditions. The type of information that you provide is based on the specific function of the Services that you use, so you are not able to register your account without providing the following information:
The above-mentioned points are the minimum necessary information that we collect in order to register you as our customer and set up your account. Please be aware that if you do not want to provide this information to us, we will not be able to provide you with the requested Service.
We also collect and process data that we produced based on your activity while you are using our Services. Such data are processed for the following purposes:
Our customer support is working 24/7 to resolve any potential technical or other issues while using our Services. In order to help you with your requests they will need to use data you provided for registration as well as data about your activity to enable you to use our Services without any interruptions, in accordance with our Terms and Conditions. Please note that calls with our customer support may be recorded for the purpose of potential legal disputes.
Based on our legitimate interest to carry out surveys and market research in order to: evaluate customer experience and identify how we can improve our Services and products, prioritise our product features and improve product designs or to evaluate creative campaigns to ensure that communication is relevant and appropriate. In order to do so, we make use of the data you provided at registration and also the data that we collect from surveys. You can always object to this kind of processing. Please note that most of our surveys as well as our market analysis will be anonymous (i.e. this will not involve any processing of personal data), hence such will be out of scope of this Notice.
We will use details of the products you have previously used, information about your preferences and use of the Services, based on our legitimate interest to make suggestions to you for other products/promotional offers which we believe you will also be interested in (you can be subject to targeted advertisements). Please be aware that based on this logic for specific brands we might use different types of profiling, in order to offer you with the relevant information and promotions. If specific types of profiling might produce legal or similarly significant effect on you, we will ask for your consent before taking such action. Please note that you can always object to this kind of processing and we will stop profiling for marketing purposes where we use it.
We collect information from the devices you use for our products and services in order to ensure that we provide our Services in a secure manner and that we can solve any technical issue. This includes, but is not limited to your IP address (a number that identifies a specific device on the internet and is required for your device to communicate with websites), hardware model, operating system and version, software, preferred language, serial numbers, device motion information, mobile network information and location data.
We also collect server logs, which include information such as your logins (first login, last login, last failed login), duration of logins, the app features or pages you view, app crashes and other system activity.
All your data may be analysed for business insight and intelligence purposes, where mostly anonymised data will be used, so this will not affect your privacy and personal data.
All your data will be retained and may be used for potential legal claims, in order to defend our company business based on our legitimate interest.
In addition to the above, your contact details or profile ID will be used to communicate offers and other promotional materials to your registered email address, phone number or other direct contact based on your consent to send direct marketing messages. Kindly note that you can, at any time and free of charge, change your direct marketing communication settings from your account, or by sending Us an email, or via the unsubscribe button in order to opt out from receiving any direct marketing communication to your phone number and email address.
We also collect certain information about Our customers as well visitors of Our websites via cookies. We require your specific consent for all types of cookies, except for strictly necessary ones. All information about cookies that We use you can find in Our Cookie Policy and Our cookie consent banner.
We may use and share with our service providers and business partners information such as device identifiers and in-game events to run, measure and optimize our marketing campaigns (for example, show advertisements for our Services on other websites or apps).
In addition, some of our Services include adverts from third party advertisers. These advertisers may collect and share some information, such as whether you click the advert, to assist with the functionality and targeting of adverts.
We record whether you have consented to receiving promotional and marketing communications from us. If you have consented to receiving marketing communications from us by email or text messages for example, we will use information we have collected about you and your interests, as well as your contact information to send you our marketing materials. Some of these marketing materials may also be delivered via our apps or in-game notifications.
We share your data with our business partners (recipients) in order to provide you with the Services requested. In general, these partners are our data processors that act only based upon our instructions. However, in some cases, they can act as joint/separate controllers (like payment providers or social media platforms). We always share your data with them in accordance with the GDPR and subject to appropriate agreements. Categories of recipients with which We share data are:
Where required by law, your Personal Information may be disclosed to an applicable governmental, regulatory or enforcement authority for the purpose of prevention and detection of different type of crimes or in response to any court subpoena, order or similar official request. In certain cases, relevant laws may oblige Us to disclose your Personal Information to financial institutions such as banks and insolvency services. Your Personal Information may also be disclosed to any regulatory authority or law enforcement body in connection with maintaining the integrity of the game, enforcing applicable rules, and preventing or detecting crime, where there are reasonable grounds to suspect that you may be involved in, or have knowledge of, a breach of such rules or the law, or otherwise pose a threat to the integrity of the relevant game. Such bodies may then use your Personal Information to investigate and take action in relation to any such breaches in accordance with their procedures.
We will retain your information only for 12 months for the purposes set out in this Policy. Where Your information is no longer required by Us, We will either securely delete or anonymise the Personal Data in question.
The criteria we follow in determining what is ‘necessary’ depends on the nature of data; the purpose of processing; the legal basis in place including but not limited to consent; whether there are any applicable statutory obligations or industry codes of practice; and other relevant circumstances.
We may use cookies and other technologies to collect information about how you use our Service and website to assist us with things like improving our Service and targeting our advertising.
We may also deploy technology including Artificial Intelligence ("AI") for other purposes, such as to provide new features or assist with our Service functionality.
You as the data subject have certain rights with respect to the Personal Data, we hold on you. These include the following:
Right to erasure where:
Right to restrict processing where:
Kindly observe that your data will be stored for the time of restriction and shall be processed only if you gave your consent or in order to establish, exercise or defend legal claims, protect the rights of another natural or legal person and for reasons of important public interest.
Right to data portability i.e. right to transmit personal data you have provided Us with in a structured, commonly used and machine-readable format to another controller where the processing is based on consent or contract and carried out by automated means.
Right to object where processing is based on legitimate interests, tasks carried in public interest and/or where your personal data are processed for direct marketing purposes, including profiling for these purposes. The latter is an absolute right while the first one will require a balance assessment of your interests, rights and freedoms against Our legitimate interests.
Right to obtain human intervention, express your point of view and contest the decision where it is based on solely automated decision making, including profiling, which produces legal effects concerning you or similar significant effects.
Please note that we will respond to any of your requests about your rights within 30 days at the latest (this period may be further extended in line with applicable law).
Finally, please note that you have a right to lodge a complaint to a supervisory authority in the Member State of your habitual residence, place of work or place of alleged infringement.
You can exercise these rights at any time, using the contact information and methods in the Contact us section below.
If you have any questions, comments or concerns about this Privacy Notice or any other privacy issue please contact via email at: support@tideofsteel.com
We will occasionally make changes and corrections to this Privacy Notice and we will inform you by posting the changes on this Website and sending you an email or message about the changes. Any change will be effective immediately.
