Unless otherwise indicated by the context, the following terms shall have the meanings assigned to them below:
Company refers to Sininelabs OÜ, a legal entity registered in Estonia under registration code 17369353, with its principal office located at Harju maakond, Tallinn, Haabersti linnaosa, Päevalille tn 6-15, 13513, Estonia.
Games denote Tide of Steel and any additional games that may from time to time be made available on the Website.
Member Account means an account created by a User on the Website after accepting these Terms and Conditions.
Terms and Conditions refer to this agreement, including any specific rules applicable to individual Games, as well as any additional terms issued by the Company on the Website or communicated to the User in connection with the Games and/or the Website, which may be amended periodically by the Company.
User or Customer designates any person who, after reviewing these Terms and Conditions, opens a Member Account or otherwise uses the Website in any capacity.
Website refers to Tide of Steel, accessible at https://tideofsteel.com, and operated by the Company.
1.1 These Terms and Conditions apply to all use of the Games and the Website, whether accessed via the internet, mobile devices, or any other platform.
1.2 The Website and all related Games are provided and operated by the Company.
1.3 These Terms and Conditions constitute a legally binding contract between the User and the Company.
1.4 These Terms and Conditions become effective once the User clicks the “Create Account” button during registration. By doing so, the User confirms that they have read, understood, and accepted these Terms. Accessing any part of the Website shall also constitute acceptance of these Terms and Conditions.
1.5 The User must read these Terms and Conditions carefully before clicking the “Create Account” button. If the User disagrees with any part of these Terms, they must not use or continue to use the Website.
1.6 By creating a Member Account, the User acknowledges and agrees to be fully bound by these Terms and Conditions and any amendments made by the Company from time to time.
1.7 The Company reserves the right to modify these Terms and Conditions and thus revise this agreement at any time, with or without prior notice. Changes may be made for reasons including, but not limited to, fraud prevention, clarification of clauses, compliance with legal requirements, or adjustments related to Games, bonuses, or external event rules. Should any modification materially affect the User’s rights or be to their detriment, the User will be notified before such changes take effect. If the User does not agree with the revised Terms, they must immediately stop using the Website.
1.8 All amendments take effect immediately upon publication on the Website. It is the User’s sole responsibility to regularly review these Terms and any specific Game rules to stay informed of any updates. The User can verify whether changes have been made by referring to the version number and date indicated on this page.
1.9 Rules and explanations regarding participation in Games, account management, privacy, and other essential information are available through separate links on the Website and form an integral part of these Terms and Conditions.
1.10 References to “Games” in this document include Tide of Steel and any additional titles made available by the Company. The Company reserves the exclusive right to add or remove Games from the Website at its discretion.
1.11 These Terms and Conditions may be published in several languages for convenience; however, only the English version constitutes the legally binding agreement between the User and the Company.
1.12 If the User opens or attempts to open more than one Member Account, the Company may suspend or close any or all such accounts at its discretion. If the Company decides to leave one account active, it shall be the first one registered by the User, to which any remaining in-game funds, if applicable, will be transferred.
2.1.1 To participate in any of the Games, the User must first register personally with the Company, create a Member Account, and purchase Crystals (in-game funds) into that account as instructed on the Website.
2.1.2 The Company may, at its sole discretion, appoint third-party payment processors or financial institutions to handle payment transactions on behalf of the Company.
2.1.3 Each User is permitted to hold only one Member Account on the Website. Any attempt to open multiple accounts may result in all such accounts being blocked or terminated. Only one account per household is permitted. If two or more Users reside in the same household, they must notify the Company in advance.
2.1.4 If the User becomes aware that multiple Member Accounts have been created in their name, they must inform the Company immediately.
2.1.5 Applications to open a Member Account may only be submitted by private individuals. The User must complete the online registration form and submit it electronically to the Company. The Company reserves the right to reject account applications or to refuse to accept money at its discretion. In cases where an account is refused or closed, the Company will honour all outstanding contractual obligations.
2.1.6 During registration, the User must provide all required personal details, including first and last name, personal identification number, residential address, valid contact information (such as a current email address), and payment details. The User is solely responsible for ensuring that all submitted information is accurate, complete, and truthful. The Company may perform identity verification checks directly or via third-party service providers. Users may be asked to provide identification documents such as a passport, ID card, or proof of address. The Company reserves the right to suspend or close any Member Account if the User fails to provide the requested documentation or if any submitted information is found to be false or misleading.
2.1.7 During registration, the User must choose a unique email address and password to log in to the Website. It is the User’s sole responsibility to keep these credentials secure and confidential. The User must not share their login information with any third party. The Company is not liable for any loss or damage resulting from unauthorized access to a Member Account due to the User’s disclosure of login details, whether intentional or accidental.
2.1.8 The User is prohibited from transferring in-game funds between Member Accounts, receiving in-game funds from other players, or selling, transferring, or otherwise assigning their account to another individual.
2.2.1 Users do not make deposits or hold monetary funds on their Member Account. Instead, Users may purchase in-game virtual items (“Crystals”), which are credited to the Member Account upon successful payment.
2.2.2 Crystals are virtual, non-refundable digital items intended solely for use within the Website’s services and features. Crystals do not represent real money, monetary value, or stored funds.
2.2.3 Information about available payment methods for purchasing Crystals is provided on the Website. Available payment options may vary depending on the User’s country of residence.
2.2.4 The Company accepts payments in EUR and USD. Payments made in other currencies may be converted at the applicable exchange rate determined by the payment provider. Any conversion fees or charges are the responsibility of the User.
2.2.5 If a purchase is made using a credit or debit card, Crystals are credited to the Member Account only after the payment has been successfully authorized by the issuing bank or payment provider. If authorization is declined, the transaction will not be completed.
2.2.6 The Company may apply additional verification or security measures when processing purchases to comply with applicable laws, including anti-money laundering and counter-terrorism financing regulations.
2.2.7 The Company does not provide credit, loans, or advances. Users may only use Crystals that have been successfully purchased and credited to their Member Account.
2.2.8 Crystals credited to the Member Account do not accrue interest and are not redeemable, transferable, or exchangeable for real money or any monetary equivalent.
2.2.9 Crystals may be used exclusively to access and use the Website’s services, features, or digital content, as described on the Website.
2.3.1 Users have the right to request a refund within 14 (fourteen) calendar days from the date of purchase, without providing a reason, provided that the purchased Crystals have not been used, consumed, or otherwise applied to any services or digital content on the Website. Refunds may also be granted in cases where the User has successfully completed a purchase but the Crystals were not credited to the Member Account, or where a transaction was duplicated and resulted in multiple charges for the same purchase.
2.3.2 If any portion of the purchased Crystals has been used, consumed, or applied, the right to a refund does not apply to the used portion. In such cases, the Company reserves the right to deny the refund in full or issue a partial refund for the unused Crystals only.
2.3.3 Refunds, where applicable, are processed using the same payment method that was used for the original purchase. Any fees charged by payment providers or banks are the responsibility of the User.
2.3.4 To request a refund, the User must contact the support team at support@tideofsteel.com and provide the order number along with the email address associated with the Member Account.
2.3.5 Approved refunds will be processed to the original payment method within 14 (fourteen) calendar days from the date the refund request is approved.
2.3.6 The Company may request additional information or documentation to verify the refund request and to comply with applicable legal and regulatory requirements.
2.4.1 The User may request the closure of their Member Account at any time by contacting customer support with a clear account closure request. Prior to submitting such a request, the User must cancel any active services or ongoing processes associated with the Account. The Company also reserves the right to close a Member Account at its discretion, in accordance with these Terms. In the event of account closure initiated by either the User or the Company, any remaining unused in-game funds may be refunded in accordance with the Refund Policy, less any applicable fees, where permitted by law.
2.4.2 The repayment method for account closure is determined at the Company’s sole discretion.
2.4.3 If the User fails to log in to their Member Account for a continuous period of one (1) year, the account may be classified as inactive. An inactive account is one with a in-game funds that has not been accessed for 12 months. The Company will attempt to contact the User before applying this status. To reclaim in-game funds from inactive, closed, blocked, or self-excluded accounts, the User must contact customer support.
By opening and maintaining a Member Account, the User expressly declares and warrants that:
3.1.1 The User is at least 18 years of age and, according to the laws applicable in their jurisdiction, is legally permitted to participate in the Games offered on the Website, including Tide of Steel.
3.1.2 The User will use the Website and their Member Account solely for personal entertainment and genuine participation in the Games, and not for any commercial, financial, or professional purpose.
3.1.3 The User participates in the Games strictly on their own behalf and not as a representative, agent, or intermediary for any other person.
3.1.4 The User is a resident of Estonia, another EU Member Country, the United Kingdom, or any other territory where online gaming activities are legally permitted.
3.1.5 All personal and financial information provided to the Company during the validity of this agreement is true, complete, and accurate. The User agrees to immediately inform the Company of any changes to this information.
3.1.6 The User shall not engage in or attempt to engage in fraudulent, collusive, manipulative, or other unlawful behavior in relation to the Games. The User also agrees not to use any software-assisted methods, automated systems, algorithms, or hardware devices (including but not limited to bots) to gain an unfair advantage.
3.1.7 In connection with purchases the User shall use only payment methods that are valid, legally obtained, and registered in their own name.
3.1.8 The software made available through the Website is owned by the Company or its licensors and is protected by intellectual property and copyright laws. The User may use the software only for personal entertainment and in accordance with applicable laws and these Terms and Conditions.
3.1.9 All Games on the Website should be played in a fair and respectful manner, consistent with their conduct in any real-world gaming environment. The User must maintain civility and avoid offensive, abusive, or obscene language or behavior toward other players or Company representatives, including in chat rooms or communication channels.
4.1 The Company strictly adheres to applicable data protection and privacy legislation, including the EU General Data Protection Regulation (GDPR) and any relevant national laws governing the handling of personal data.
4.2 The Company collects and processes personal data provided by the User through the Website for the purposes of verifying identity, managing the Member Account, preventing fraud, and ensuring compliance with legal and regulatory requirements.
4.3 The Company guarantees that all personal information supplied by the User will be handled confidentially and will not be shared with third parties, except:
4.4 The Company may use the User’s contact information to communicate updates regarding their account, notify them of new features, promotions, or services, and send other relevant information. The User may opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in such messages or by contacting Customer Support.
4.5 The Company employs industry-standard technical and organizational measures to protect the User’s personal data from unauthorized access, misuse, loss, or alteration.
4.6 The User has the right to request access to, correction of, or deletion of their personal data held by the Company, subject to applicable legal requirements. Such requests must be submitted in writing to Customer Support.
4.7 The Company retains the User’s personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.
4.8 By creating a Member Account and using the Website, the User acknowledges and consents to the processing of their personal data in accordance with this Privacy Policy and applicable data protection laws.
5.1 All rights to the Website, including but not limited to software, trademarks, trade names, domain names, logos, graphics, text, and other content (collectively, the “Intellectual Property”), are the sole property of the Company or its licensors.
5.2 By using the Website, the User acquires no ownership or intellectual property rights of any kind. The User is granted a limited, non-exclusive, non-transferable, and revocable license to use the Website and participate in the Games strictly for personal entertainment purposes.
5.3 The User may not copy, reproduce, distribute, publish, modify, decompile, reverse-engineer, or otherwise exploit any part of the Website or its content without the Company’s prior written consent.
5.4 The User shall not use the Company’s trademarks, trade names, or any similar identifying symbols in any manner that may cause confusion or imply affiliation without express prior authorization.
6.1 If the User wishes to lodge a complaint regarding any matter related to the Website, the Member Account, or the Games, they must contact the Company’s Customer Support team via the contact details provided on the Website.
6.2 The complaint must include clear and sufficient information regarding the issue and be submitted within 14 days of the event giving rise to the complaint.
6.3 The Company will make reasonable efforts to investigate and resolve all complaints promptly. The User will be informed of the outcome once the investigation has been completed.
6.4 If a dispute cannot be resolved through the Company’s internal complaint-handling process, the User may escalate the matter to an independent dispute resolution body as specified on the Website or under applicable law.
7.1 The Website and the Games are provided “as is,” without any warranty or representation, express or implied, regarding their availability, functionality, or fitness for purpose.
7.2 The Company shall not be liable for any losses or damages of any kind, including but not limited to direct, indirect, incidental, or consequential losses, arising from:
7.3 The User agrees that their use of the Website and participation in the Games is entirely at their own risk.
7.4 In no event shall the Company’s aggregate liability to the User exceed the total amount purchased by the User into their Member Account over the preceding six (6) months.
8.1 If the User breaches any provision of these Terms and Conditions, the Company reserves the right to take appropriate action, including but not limited to:
8.2 If the Company has reasonable grounds to suspect that the User has engaged in fraudulent, unlawful, or improper conduct, or has attempted to manipulate the outcome of a Game, it may freeze or permanently close the Member Account and confiscate any in-game funds therein.
8.3 The User agrees to indemnify and hold harmless the Company, its employees, affiliates, and partners from any claim, damage, or liability arising out of the User’s violation of these Terms and Conditions.
9.1 The Company reserves the right to suspend or terminate a Member Account at its sole discretion if:
9.2 Upon termination, any remaining in-game funds in the Member Account will be returned to the User, less any applicable fees.
9.3 The Company also reserves the right to terminate the User’s access to the Website without prior notice for maintenance, security, or operational reasons.
9.4 In the event of account suspension or termination, the User shall not be entitled to any compensation.
10.1 The Company strictly complies with all applicable laws and regulations concerning the prevention of money laundering and the financing of terrorism.
10.2 The User acknowledges and agrees that the Company may carry out verification checks to confirm the User’s identity and the legitimacy of their financial transactions.
10.3 The Company reserves the right to suspend or terminate a Member Account if it has reasonable grounds to believe that the account is being used for money laundering, terrorist financing, or any other criminal activity.
10.4 The Company is under a legal obligation to report any suspicious transactions to relevant authorities.
10.5 Any in-game funds found to be derived from unlawful or suspicious activity may be frozen, confiscated, or forfeited in accordance with applicable law.
11.1 These Terms and Conditions, and any contractual or non-contractual disputes arising from or related to them, shall be governed by and construed in accordance with the laws of the Republic of Estonia.
11.2 Any dispute or claim arising out of or relating to these Terms and Conditions shall fall under the exclusive jurisdiction of the competent courts of Estonia.
11.3 Notwithstanding the foregoing, the Company reserves the right to initiate proceedings in any jurisdiction where the User resides or where the User’s assets are located, if deemed necessary to protect the Company’s interests.
11.3.1 For European Union (EU) Users
If the User is a consumer located in the European Union, the User is entitled to the protection of mandatory consumer protection laws and regulations of the EU Member State in which You reside.
11.3.2 United States Legal Compliance
By using the Website, the User represent and warrant that:
12.1 The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, civil unrest, government restrictions, interruptions of power or communication systems, or other events of a similar nature (“Force Majeure Event”).
12.2 During a Force Majeure Event, the Company’s obligations shall be suspended for the duration of the event.
12.3 The Company will take all reasonable steps to resume normal operations as soon as practicable after the Force Majeure Event has ended.
13.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed from the remainder of the Terms without affecting the validity or enforceability of the remaining provisions.
13.2 In such a case, the invalid or unenforceable provision shall be replaced by a valid and enforceable one that most closely reflects the original intent and purpose of the invalid provision.
14.1 These Terms and Conditions constitute the entire agreement between the User and the Company regarding the use of the Website and the participation in the Games, superseding any prior or contemporaneous understandings, communications, or agreements.
14.2 No failure or delay by the Company in exercising any right or remedy under these Terms shall be construed as a waiver of such right or remedy.
14.3 The Company may assign or transfer its rights and obligations under these Terms and Conditions to another entity, provided such transfer does not adversely affect the User’s rights.
14.4 The User may not assign, transfer, or otherwise dispose of their rights or obligations under these Terms without the prior written consent of the Company.
14.5 The headings and numbering of sections in these Terms and Conditions are for convenience only and shall not affect the interpretation of any provision herein.
14.6 These Terms and Conditions are available in multiple languages. In the event of any discrepancy between language versions, the English version shell prevail.
If you have any questions, comments or concerns please contact via email at support@tideofsteel.com.
